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Frequently Asked Questions

1.Account

2.Payments

3.Song preview

4.Music purchasing and download

5.Listening and transferring to player devices

6.Refund policy

7.Legality and security note

8.Other questions

1 Account

Q: I'm first time here. Where I should start?
A: Welcome! In order to use all services you should setup an account with us. Start by click on a red Sign Up button in top of the main page. Enter your valid email address, because after registering confirmation message would be sent there and password. Note that password is case sensitive and should be not shorter than 6 characters. Read carefully and agree to Terms and Conditions. Click on "Sign Up" button to finish this procedure. go to top
Q: Is it necessary to have an account here?
A: Yes, you will not be able to use our service without registration. Also it is required for personalization of "Shopping Cart" and "Profile", for getting in touch with support and obtaining bonuses and discounts. Registration is absolutely free and note: you will receive 10 free downloads upon registration in order to try our service. Just follow the link in the confirmation e-mail message in order to get them. go to top
Q: What should I do if I did not receive confirmation message?
A: Please check your spam box if you false to find it there write to our support box. Visit our site, Profile -> User Settings. Check the spelling of entered email address. If it won't help - contact our support team. go to top
Q: I cannot log into my account, what should I do?
A: Please make sure that you entering correct login and password. If you forgot password simply click Remind password link posted near login field. There enter email address you used to register account with us and then check it for message with confirmation link for new password order. Login is your email address which you posted while registration (do not depends on what computer you use at the moment). If you have forgot your registration email address please contact our support team. go to top
Q: I have difficulties when I logged in - every time I click on any link it kicks me back to main page! What's going on?
A: This appears because cookies in your browser disabled. You have to just turn on cookies in your browser: go into "Internet options" in your browser and click on "Privacy" to change your settings (procedures may differ depending on which browser you use). It is also possible that your proxy server caches Internet pages "too efficiently". Check the settings or refer to your system administrator or ISP technical support.

Here you can find how to turn on cookies in different browsers:

Internet Explorer for Windows
1. Within Internet Explorer, click the "Tools" menu and choose "Internet Options".
2. Click the tab labeled "Privacy".
3. Click the button labeled "Advanced".
4. Check the option labeled "Override automatic cookie handling".
To enable cookies: Set "First-party Cookies" (and "Third-party Cookies, if you wish) to "Accept" .
To receive a prompt to accept or decline cookies on a site-by-site basis :
Set "First-party Cookies" (and "Third-party Cookies, if you wish) to "Prompt" .
5. Click "OK" to save changes and close the dialog box.

Firefox for Windows and Mac OS X
1. Open Options dialog box:
Windows
Within Firefox, click the "Tools" menu, then click "Options".

Mac OS X
Click the "Firefox" menu, then click "Preferences" .
2. In the left-hand column, click the icon labeled "Privacy".
3. Click "Cookies," then click the option labeled "Allow sites to set cookies.
4. Click "OK" to save changes and close the dialog box.

Safari for Macintosh OS X
1. Within Safari, click the "Safari" menu and choose "Preferences".
2. Click the icon labeled "Security".
To enable cookies:
Set the option labeled "Accept Cookies" to "Always".
3. Click "OK" to save changes and close the dialog box.

Opera for Windows or Macintosh OS X
1. Within Opera, click the "File" menu and choose "Preferences".
2. In the left-hand column, select "Privacy".
3. Select the option labeled "Enable cookies".
4. Click "OK" to save changes and close the dialog box. go to top
Q: I have not got my free songs for registration, where I can get them?
A: Please find our confirmation email message, there you will find a link which activate registration bonus. If you have not received confirmation message from us, please try to find it in your spam box or request it from our Support team. Note: creating more than one account is prohibited. If such activity will be detected we will have to terminate your accounts and inform your ISP and local authorities of such fraudulent activity. go to top
Q: How do I change my login email address or password?
A: For this purpose you have to log into your account and visit your personal account page. There you will be able to change any personal info you have. Please do not forget to save changes by clicking on "Save changes" button into each fixed section. go to top
Q: Is it safe to provide you personal information?
A: Administration of www.MelodySale.com guarantee that all personal information you provide will never be disclosed to the 3rd parties without your written permission. go to top
Q: I want to unsubscribe of your newsletters?
A: Visit your Account section and find newsletters block. Select or unselect services you do not want to use. go to top
Q: How can I delete my account?
A: To delete your account, please post a message to our support team with this request. go to top

2 Payments

Q: How can I make payment for mp3 downloads?
A: To update your balance please visit Refill Balance page. Select payment method, deposit amount then press "Pay Now" button. You will be transferred to payment page where you should follow instruction and fill all necessary fields with correct information. Depending on the sum you pay and the method of payment we offer various bonuses. If you have questions - please feel free to contact our support team. Please note that the minimum one-time payment is $30. All prices on our web site are in USD currency. go to top
Q: What payment methods are available on MelodySale?
A: We accept the following credit cards: Visa, Mastercard, American Express, Maestro.
You can also purchase from us using your mobile phone. Please select your preferred option in Add money page. go to top
Q: I'm not sure that my payment has been proceeded, how can I check it?
A: You can visit your balance page on our site and check for it, also you will get a message to your registration email address with notify that you have been successfully credited your account on MelodySale.com. Payments history and their current status available in your balance page.

Should you have any troubles with the e-cheques payment, please call 1-800-986-4720.
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Q: How much does it cost to purchase music at MelodySale.com? Are there any hidden/monthly fees?
A: The regular price for one mp3 track on our web site is $0.10. The regular price for one flac lossless track on our website is $0.30. Prices are in USD with all TAXes included. We have not any extra fees. You pay for purchased music Only. go to top
Q: If I make a deposit and won't use up my balance straight away, will it expire?
A: No, we have not time limitations/restrictions on our web site. All deposited money will be available until you spent them. go to top
Q: Do you have discounts, bonuses or special offers?
A: Yes, there is a bonus system for our members. A certain bonus is added every time you make a new payment. At the moment we have following bonuses on deposits:

$30 + $10 Bonus
$50 + $20 Bonus
$100 + $50 Bonus
Keep an eye on updates of our bonus system!

The discount to the album track price is given in case of purchase of whole album only. In case if you have purchased tracks before without a discount and want to take the advantage of the discount promotion you will have the discount applied to the tracks that have not been purchased yet. The discount shall not be applied to the tracks you have purchased before. E.g.: Lets take an album containing 10 tracks. If you have purchased 2 tracks before, their price will not be refunded. But the rest 8 tracks will have the discount applied according to the promotion. But only in case if you buy them at once. go to top
Q: Do you have subscription fees?
A: MelodySale.com is not based on a subscription service. Our customers pay only for songs they have purchased, at the point of purchase. go to top

3 Song preview

Q: How can I try song before I will buy it?
A: We offer 60 seconds preview for any song available on MelodySale.com and of course it's free. To get started listening to preview visit album page and click on play button (triangle icon) beyond song you want to hear. Previews is a 60 sec long part of one track. Registered users are able to choose between 60secs-high quality and full length-low quality previews. You can change this in your Profile -> Site Settings page go to top
Q: Does the preview have the same quality as the actual track available for download on your web site?
A: Yes, 60 secs previews have the same quality as the actual track. Full length previews available ony for registered users offers low bitrate recordings. go to top
Q: I cannot listen to preview on the web site, what should I do?
A: Please make sure that you have latest Flash Player for your web browser installed. go to top

4 Music purchasing and download

Q: How can I purchase music?
A: On release page you select songs which you want to buy and click on button "Download selected" to get them available for downloading at the moment or click on "Add selected to cart" button to put songs in cart, to purchase them later. In your shopping cart you will find songs posted in releases and to purchase all of them from one release you can click on "purchase album" button. To list tracks included to release click on tick near cover of release. You can add to cart single tracks or complete albums by clicking "add to cart" button, which appears next to each album or track. go to top
Q: How to download purchased music?
A. All purchased music can be downloaded from "My Downloads" page as well as from any other page, where you can see this track or album. You can press Download in Zip button next to an album to start the download. This will trigger the download of full album in a single Zip archive (you will require WinZip or 7Zip software to extract it, except if you use Windows XP, Vista or OSX operating systems). To download tracks individually in MP3 format, please click "Download" button in the last column. In case the track/album does not begin to download and starts to play directly in your media player, please right-click the download link and choose Save Target As...
Q: What is a zip file? How can I use it?
A: A zip file is archive (compressed folder) which has several files (or entire album) inside. It allows you to download several tracks at the one time. You will need to 'unzip' this file and extract files from archive before using them in MP3 player or mobile phone. go to top
Q: I have downloaded track/album and it is corrupt/password protected. What should I do?
A: We neither set passwords nor have corrupted files or archives on our site. All this can be a result of interruptions in your Internet connection. Please try to re-download this track/album. To avoid problems like this we suggest to use download managers soft (e.g. Reget; Reget Deluxe; Go!Zilla; FlashGet; GetRight). If you continue experience difficulties with downloaded files, please send message to our support team with detailed description including what's wrong, album and artist name, link to the release page. Note: all purchased music can be re-downloaded multiple times from your Downloads section during 6 months after purchasing or as long as you do not delete it from there. go to top
Q: The music I downloaded seems to be of poor quality (there are clicks/pops/, etc.) What should I do?
A: You should write about it to our customer support with detailed explanation what song in what album has problems. After we check the issue and validate your complaint, we will return the appropriate balance to your account. We will also try to do everything within our power to replace the low-quality track so you can download it again. Note: some classic audio has been recorded from vinyl and may have characteristics distinctive to the medium that cannot be prevented. In such cases, please note that the original source cannot be improved. go to top
Q: I have downloaded purchased music, what software/media device I require in order to play it?
A: We provide music in mp3 format that is playable by most media players and mp3 compatible audio devices. If your media player is not playing downloaded music properly please make sure that you have latest audio codecs installed (we suggest K-Lite codec pack ). go to top
Q: Is there album cover/artwork included when I purchase the downloads?
A: Almost all releases on our site contains artwork. But downloads from the older part of our catalogue may not have it. However, we are working to deliver artwork with all MP3 downloads. Single windows media files do not include artwork because of technical limitations. go to top
Q: I have downloaded tracks to my computer, but can not find them!
A: Tracks that you have downloaded from MelodySale.com usually be saved in one of three places: My Music, My Downloads or your Desktop. If you failed to find downloads, first of all make sure that you have really downloaded files. Then try to use searching system in your operating system - search for artist/album name. go to top
Q: Do you have any limitations for shopping cart?
A: Once you’ve put something into your shopping cart it stored there for 365 days. Maximum amount of albums in the shopping cart is 1000 albums. Older items are removed automatically, so please either purchase them, or delete them from your shopping cart. go to top

5 Listening and transferring to player devices

Q: How can I transfer purchased music to my iPod/iPhone?
A: First of all you have to download purchased music to your computer and extract it from archive if you download in Zip file. After that you need to download iTunes and install it due to instructions. Then run iTunes.
a) To import an individual mp3 file, choose File > Add File to Library, and then locate the music file you want added to your library .
b) To import all the mp3 files in a folder, choose File > Add Folder to Library, and then locate the folder containing the audio you want added to your library. Sync your iPod/iPhone
1. Connect your iPod/iPhone to your computer.
2. When the iPod/iPhone icon appears in the iTunes window (below Devices), select it.
3. If the Summary pane isn't showing, click the Summary tab.
4. To automatically sync your iPod/iPhone:
a) Make sure that "Manually manage music" is not selected.
b) Click the Music tab and do one of the following:
To automatically update your iPod/iPhone with all the songs and playlists in your library, select "Sync music" and then select "All songs and playlists". iTunes loads the songs and playlists in your iTunes library onto your iPod, and deletes songs from your iPod/iPhone that aren't in your library.
To automatically update your iPod/iPhone with only certain playlists, select "Sync music" and "Selected playlists," and then select the playlists you want synchronized.

To manually sync your iPod/iPhone:
a) Make sure that "Manually manage music" is selected.
b) Click Music (below Library, on the left side of the iTunes window) and then drag songs and playlists to your iPod/iPhone. go to top
Q: How can I download or transfer tracks to my mobile phone/mp3 player (not iPod/iPhone)?
A: First of all you should purchase tracks and download to your computer. Then procedure varies depending on the type, model of your device, so you may need to consult user guide or manual of your device for detailed instructions and steps.
If you have music library on your computer which synchronizes with device, you should add downloaded mp3s from MelodySale.com to your music library first and then sync with device. Note: downloading to computer is not necessary for some devices which have their own browser and Internet access. go to top
Q: I have downloaded music from you and it won't play on my MP3 player or my phone!
A: Please make sure you have successfully downloaded tracks (without interruption which could cause the problems with files) to your computer and if you used zip file download method, you have extract mp3 files from zip archives before you attempt to play them on your device.
If you instead have difficulties, please contact our support team with all details you have, including download you are having problem with and device you want to use. go to top
Q: Can I burn purchased music to a CD?
A: Yes, all purchased and downloaded music can be burned onto CD as long as it is for your personal use. Please use any available CD burning software (e.g. Nero, Windows Media Player). go to top
Q: If I decide to close my account with you, will I be able to keep all purchased and downloaded music?
A: Yes, all purchased and downloaded music will be available. You will be able to listen to it for a lifetime as longs as you keep it in a safe place. go to top

6 Refund policy

Q: I am not satisfied with the service how can I request a refund?
A: If you are dissatisfied with the quality of our services, you may request a refund, which will be considered by administration of Site. For this purpose you should direct the application to the email address : [email protected] with detailed explanation of the reason why refund should be made to you. Administration will give immediate attention to the refund, which should be :
– not exceed more than 5% of the sum paid to the account;
– no more than 30 days has passed from the time of payment for the services; After the refund your account will be blocked and in the future you will not be able to register on MelodySale.com web site and use our services ever again. NOTE: We will not issue a refund if you have made a deposit only to purchase 1 song/album, this is not allowed. go to top
Q: I have purchased one album/track and cannot find anything else I like on your web site, can I get a refund?
A: Unfortunately in this case refund is not possible. We strongly recommend our members to calculate the approximate sum of purchases prior to making a deposit, please feel free to use shopping cart facility. go to top

7 Legality and security note

Q: Is your web site legal?
A: Yes, the activity of MelodySale.com is carried out according to the legislation of the license agreement # 41/37A-10 of the Rightholders Federation for Collective Copyright Management of Works Used Interactively (NP "FAIR"). Service www.MelodySale.com pays full-scale author's royalties to owners of pieces of music, trademarks, names, slogans and other copyright objects used on the site. Any further distribution, resale or broadcasting is prohibited. go to top
Q: If your web site is legal, why your prices are so low?
A: Our company and licensing authority is located outside of USA and we do not have to follow any minimum regulations of other countries. go to top
Q: Is it safe to enter my billing information on your web site?
A: Yes, it is absolutely safe. Paying for your order with credit card over the internet is done via secure SSL-connection, established between our server and the server of Processing Company. Https protocol that we use makes this process completely safe for you. Afterwards your payment data transfers through closed bank networks with highest level of security. Processing of the received confidential data of the client (Requisites of a card, registration data etc.) is done in the Processing Center. This way, even the seller, can't get hold of the clients personal and bank account information. We use protocol SLL 3.0, server certificate (128 bit), issued by GeoTrust company - recognized by the center of digital certificates, to prevent unauthorized access to the information while its being transferred from the client to our server. go to top

8 Other questions

Q: I have not found answer to my question, what should I do?
A: Please use our Support feature and leave a message here. You'll get an answer within 48 hours go to top
Q: What is FLAC format?
A: Free Lossless Audio Codec (FLAC) is an audio compression codec that employs a lossless data compression algorithm. A digital audio recording compressed by FLAC can be decompressed into an identical copy of the original audio data. Audio sources encoded to FLAC are typically reduced to 50-60% of their original size. You can get more information about this format and hardware and software players supporting it here.
Previews are not available at this moment, but we're planning to start offering mp3 320 copies for each flac release on our site, so you can preview mp3 copies of them. go to top

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